Arcadia offers complete service from technical advice to commercial support.

• Before

  Deep analysis of customer needs, defining goals and strategies.

• During

  Development and configuration of applications, targeted training of Customer's staff, accurate check on the achievement of targets defined in the analysis phase.

• After

  Direct telephone support/remote support or indirect support through paper manuals and multimedia.

Methodology

The Customer illustrates what are the goals to be achieved through the use of software Arcadia. Arcadia's staff carefully analyzes the activities, organizational structure and processes of production, therefore, proposes the best solutions to achieve what was intended. In doing all this Arcadia uses a rigorous working methodology, timely structured in four phases, each of which represents an important intermediate step for the assessment of per formance.

Phases

The project defined with Customer is carried out through the completion of four phases, each of which plays a specific role in achieving the final objective.

• Feasibility

  In the first phase is carried out a careful analysis of the Customer, its organization and the goals it has set itself. The Customer has at the same time, the ability to assess the technological solutions proposed by Arcadia and decide if it sees fit to obtain the desired results.

• Analysis

  After the analysis of the Customer's state in relation to its specific needs, people within the organization are identified for participating to the project phase.

• Development

  Basing on the previous analysis, a project is developed to meet the needs of the customer. At the same time prepare the customer at the hardware and basic software and train personnel involved in the process using, if necessary, the data previously used. Planning the tests to be performed before installation;

• Installation

  When the time to start the new system is established, security measures are defined for its activation and final configuration. Occurs, then the depth of players and starting up the system and its testing;